Terms & Conditions

• We Preferred Instant Transfer
  PB Bank = 3179-149-909
  Account Holder = Hydi Florist & Gift
  Maybank = 5128-5706-6246
  Account Holder = Low Lee PinFor bank transfer, please WhatsApp (+6012 667 1895) bank in slip to verify and confirm order.Kindly note receipt of full payment AND complete, accurate order details must be received before we start processing the order. During peak season orders may take more thank 24 hours to prepare and process.

• Delivery Policy
  Below are the free transport charges shipping zone

  Shipping Zone	Postcode
  Kuala Lumpur	50000 – 60000
  Petaling Jaya	46000 – 46999, 47300 – 47499, 47800 – 47810
  Puchong	47100 – 47190, 58200
  Seri Kembangan	43200 – 43300
  Subang Jaya	47500 – 47699

   

   

  Below are the transport charges, those did not list out below are in the FREE DELIVERY zone.

  No.	Shipping Zone	Delivery Charges (RM)
  1.	Bangi	25
  2.	Banting	50
  3.	Batu Cave	25
  4.	Gombak	25
  5.	Hulu Langkat	35
  6.	Jalan Genting Klang	25
  7.	Jejarum	60
  8.	Jinjang	25
  9.	Kajang	25
  10.	Klang	25
  11.	KLIA	60
  12.	Mahkota Cheras	20
  13.	Port Klang	50
  14.	Puncak Alam	20
  15.	Rawang	60
  16.	Selayang	25
  17.	Semenyih	35
  18.	Sentul	20
  19.	Setapak	20
  20.	Setia Alam	20
  21.	Setiawangsa	20
  22.	Sungai Buloh	20
  23.	Sungai Long	20
  24.	Ulu Kelang	20
  25.	Shah Alam	20
  26.	Cyberjaya	20
  27.	Putrajaya	20
  28.	Ampang	20

  There will be a minimum delivery charges of RM 80.00 for all delivery to areas outside the free delivery zones. The minimum delivery charges of RM 80.00 will be waived for orders exceeding RM 380.00 and above.

  IMPORTANT NOTE:  Due to logistic issue, we DO NOT offer regional delivery to other states at this moment.

• Delivery During Peak Season
  During the Peak / Festive Season e.g. Valentine’s Day, Mother’s Day, Father’s Day, Hari Raya, Christmas and Chinese New Year, kindly place your order THREE (3) days in advance.Due to the unusually higher demand during Peak/Festive seasons, we will try to accommodate your special time request to the best of our abilities. Otherwise, delivery will be made within the delivery date.We’ll adjust the product price 3 weeks before the Valentine’s Day and will ONLY accept order from our Valentine’s Day Collections for Valentine’s Day period delivery (at least 4 days before Valentine’s Day, during Valentine’s Day (14th February) and 15th February). HYDI FLORIST reserved the right the reject and refund to customer if the order placed before the price adjustment which will be happened 3 weeks before the Valentine’s Day.For order placed outside of the Valentine’s Day Collections which the delivery date fall on Valentine’s Day period (at least 4 days before Valentine’s Day, during Valentine’s Day (14th February) and 15th February), HYDI FLORIST reserved the right to reject and refund to customer for the order.

• Delivery Order Confirmation
  For bank transfer, please WhatsApp +6012 667 1895 bank in slip with order number to verify and confirm order.Kindly note receipt of full payment AND complete, accurate order details must be received before we start processing the order. During peak season orders may take more than 24 hours to prepare and process.

• Delivery Time
  All orders received before 1:00 PM (Monday – Saturday) will be arranged for delivery within the same working day.For orders received after 1:00 PM (Monday – Friday), it will depend on our operational availability. We will try to arrange for same day delivery, otherwise it will be made the next day.If you require same day delivery for order placed after 1:00 PM, please call us directly at +6012 667 1895. We’d gladly try our best to assist.

• Weekend & Public Holiday Delivery
  Orders received on Saturday after 1:30 PM, Sunday and Public Holiday will be processed for delivery on the next working day.Our operation hours are from 10:00 AM – 6:00 PM (Monday – Friday) and 10:00 AM – 4:00 PM (Saturday). Excluding public holiday.

• Delivery Condition
  

  Evening deliver between	Delivery Charges
  6:00 PM – 8:00 PM	RM 40.00
  8:00 PM – 10:00 PM	RM 80.00

  *The placed order will be delivered to the recipient between those hours but NOT at a specific time.

• Delivery Practice
  All orders will be delivered to the Recipient’s address submitted by the Sender but not necessarily to the named Recipient personally. Our delivery team will try their best to hand over the flowers/gifts to the named Recipient directly at the time of delivery.The delivery time may vary depends on the traffic & weather conditions.Any re-direct or re-sent product within the free delivery zones will be charged with a minimum fee of RM 35.00 per destination.
• Order for Wreaths/ Sympathy Flower
  The time and date of the funeral (when the deceased will be taken out for burial) MUST be stated clearly in your order and the flower are delivered only after the funeral. We are not responsible to make any refund or accept any cancellation order.

• Substitution Policy
  HYDI FLORIST reserves the right to make substitutions of flowers, greenery, baskets, vases, wrapping papers, fruits, soft-toys and any other material used in our flower arrangements with others of equal or higher value should the original materials be unavailable.

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