Delivery Policy

Regional Order

Due to logistic issues, we DO NOT offer regional order to other states at this moment.

Delivery Area

Our Delivery Area encompasses almost all of the areas within Klang Valley.

Area Delivery Charge (RM) Area Delivery Charge (RM)
Ampang 20.00 Ara Damasara 10.00
Bangsar 15.00 Bandar Utama 10.00
Batu Caves 30.00 Bandar Tun Razak 15.00
Bukit Damasara 15.00 Bandar Damasara 10.00
Bandar Sunway 0.00 Banting 50.00
Bangi 25.00 Belakong 20.00
Bricfields 0.00 Bukit Jalil 0.00
Bukit Jelutong 25.00 Bukit Rimau 30.00
Bukit Manjalara 25.00 Bukit Mahkota 20.00
Bukit Dukong 25.00 Cheras 15.00
Chares Batu 9 to 20 20.00 Cyber Jaya 25.00
Damasara 10.00 Damasara Utama 10.00
Damasara Damai 10.00 Damasara Indah 10.00
Damasara Perdana 10.00 Damasara Height 10.00
Desa Petaling 0.00 Desa Parkcity 20.00
Glenmarie 15.00 Gombak 25.00
Hulu Langat 15.00 Jalan Ampang 25.00
Jalan Duta 25.00 Jalan Ipoh 15.00
Jalan Pudu 15.00 Jalan Pahang 15.00
Jalan Dungun 15.00 Jalan Kelang Lama 0.00
Jalan Kuchai Lama 0.00 Jelatek 25.00
Kajang 30.00 Keramat 30.00
Kepong 20.00 Kelana Jaya 0.00
Klang City Centre 40.00 Kota Damasara 15.00
Kota Kemuning 15.00 Kuala Lumpur City Centre 25.00
Maluri 20.00 Mid Valley 25.00
Mutiara Damasara 15.00 Mont Kiara 15.00
OUG 0.00 Pandan Jaya 20.00
Pandan Indah 20.00 Pandan Perdana 20.00
Port Klang 50.00 Pelabuhan Klang 40.00
Petaling Jaya 10.00 Putra Jaya 25.00
Putra Height 15.00 Puchong 0.00
Rawang 50.00 Salak Selatan/South 25.00
Setapak 20.00 Sentul 20.00
Segambut 20.00 Selayang 15.00
Seri Kembangan 20.00 Serdang 20.00
Sg Besi 0.00 Sg Long 15.00
Sg Buloh 15.00 Shah Alam 15.00
Sri Petaling 0.00 Sri Hartamas 15.00
Subang Jaya 0.00 Subang Airport 15.00
Setia Alam 20.00 Saujana Putra Jenjarum 45.00
Taman Danau Desa 20.00 Taman Desa 10.00
Taman Sea 15.00 Taman Sri Gombak 30.00
Taman Melati 25.00 Taman Mayang 15.00
Taman Tun Dr Ismail(TTDI) 25.00 Tropicana 15.00
USJ 0.00 Ulu Klang 10.00

There will be a minimum delivery charges of RM80.00 for all delivery to areas outside the free delivery zones. The minimum delivery charges of RM80 will be waived for orders exceeding RM380 and above.

IMPORTANT NOTE: Due to logistic issue, we DO NOT offer regional delivery to other states at this moment.

Delivery During Peak Season

During the Peak / Festive Season e.g. Valentine's Day, Mother's Day, Father's Day, Hari Raya, Christmas and Chinese New Year, kindly place your order THREE (3) days in advance.

Due to the unusually higher demand during Peak/Festive seasons, we will try to accommodate your special time request to the best of our abilities. Otherwise, delivery will be made within the delivery date.

We'll adjust the product price 3 weeks before the Valentine's Day, and will ONLY accept order from our Valentine's Day Collections for Valentine's Day period delivery (at least 4 days before Valentine's Day, during Valentine's Day (14th February) and 15th February). HYDI FLORIST reserved the right the reject and refund to customer if the order placed before the price adjustment which will be happened 3 weeks before the Valentine's Day.

For order placed outside of the Valentine's Day Collections which the delivery date fall on Valentine's Day period (at least 4 days before Valentine's Day, during Valentine's Day (14th February) and 15th February), HYDI FLORIST reserved the right to reject and refund to customer for the order.

Delivery Time

For orders received before 2:00 PM (Monday - Friday) (Malaysian time - GMT+8.00), delivery is within the same day.

For orders received after 2:00 PM (Monday - Friday) (Malaysian time - GMT+8.00), it will depend on our operational availability. We will try to arrange for same day delivery, otherwise it will be made the next day.

(If you place your orders after 2.00pm and require same day delivery, we'd gladly try our best to assist. Please call us directly at 012-667 1895 )

Our operation hours for Saturdays is 10.30am – 3.30pm and we are closed on Sunday. Hence, orders received on Saturdays, after 1.00pm, or on Sundays, will be made the following Monday.

We do accomodate special deliveries on Sundays or Malaysian Public Holidays. Please contact us directly at hydi@hydiflorist.com.my or call 012-667 1895 to make special arrangements. Otherwise, the delivery will be made on the next working day.

Delivery Condition

Evening deliver between

Delivery Charges

6.00pm - 8.00pm


8.00pm - 10.00pm


* The placed order will be delivered to the recipient between those hours but NOT at a specific time.

Delivery Practice

All orders will be delivered to the Recipient's address submitted by the Sender but not necessarily to the named Recipient personally. Our delivery team will try their best to hand over the flowers/gifts to the named Recipient directly at the time of delivery.

The delivery time may vary depends on the traffic & weather conditions.

Any re-direct or re-sent product within the free delivery zones will be charged with a minimum fee of RM15 per destination.

Order for Wreaths/ Sympathy Flower

The time and date of the funeral (when the deceased will be taken out for burial) MUST be stated clearly in your order and the flower are delivered only after the funeral. We are not responsible to make any refund or accept any cancellation order.

Substitution Policy

Hydi Florist reserves the right to make subsitutions of flowers, greenery, baskets, vases, wrapping papers, fruits, soft-toys and any other material used in our flower arrangements with others of equal or higher value should the original materials be unavailable.

Returns/Refund Policy

Shall you find any problem for your order, please notify us upon receive the order immediately as most of our order is perishable. We will give you a free-replacement. Any complaints received after 24 hours will not be entertained.

Online orders cannot be cancelled & refund once the payment has been made. There will be a 50% cancellation charges if order has been attempted. There will be no refund where payment has been made. A credit note, valid for the next 6 months, will instead be issued in lieu of the refund.